Privacy Policy
KINGPIX Pty Ltd (ABN 85 601 878 380) (trading as ‘Your Gear’) (referred to as “We”, “Us” and “Our” within this policy) is committed to providing quality services to you and understand the concerns associated with privacy and data. This policy (“Privacy Policy”) outlines Our ongoing obligations to you in respect of how We collect, store, use and manage your Personal Information, when you interact with our services (including our website).
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which We collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal information is information or an opinion that identifies an individual (“Personal Information”). Examples of Personal Information that We may collect include names, addresses, email addresses, phone, payment details and facsimile numbers.
We obtain Personal Information in various ways, including when you directly contact and correspond with us either via email or telephone. We also collect Personal Information about you when you when you use and/or interact with Our website: www.yourgear.com.au.
How do we use your Personal Information?
We collect your Personal Information for the primary purpose of providing Our goods and services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, but only in circumstances where you would reasonably expect such use.
When We collect Personal Information about you, We will explain to you why We are collecting the information and how We plan to use it.
Mailing List
We note that when you directly contact Us, your email address will be automatically collected and added to Our mailing list by a third-party partner (i.e., MailChimp). MailChimp is a third-party service which collects, arranges and compiles information for the purpose of developing mailing lists. We may send you communications and notices about our goods and services by email. You can access MailChimp’s privacy policy here: https://www.intuit.com/privacy/statement/.
You may opt-out and unsubscribe from our mailing list at any time by contacting us in writing at the following address: hire@yourgear.com.au.
Sensitive Information
Sensitive information is defined in the Privacy Act 1988 (Cth) to include information or an opinion about things such as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not collect sensitive information from you.
Third-party providers
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, We may be provided with information about you from third-parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to Us by the third party.
We note that Our website may contain services (including functions) developed and managed by third-party providers. These services may be provided through Application Programming Interfaces (“APIs”). We note that these third-party providers may access and manage your data in accordance with their own privacy policies. We do not control how these third-parties interact with you or how they manage your data. Subsequently, we strongly encourage you to review their terms of use and privacy policies. You should ensure that you consent to their terms of use and privacy policies prior to accessing Our website and engaging Our services.
Our third-party providers and their policies are outlined below:
Booqable: https://booqable.com/privacy-policy/
Digital ID: https://digitalid.com/privacy.html
Facebook: https://facebook.com/privacy/policy/
Google Ads: https://policies.google.com/technologies/ads?hl=en-US
Square Space: https://www.squarespace.com/privacy
Stripe: https://stripe.com/en-au/privacy
Disclosure of Personal Information
Your Personal Information may only be disclosed in the following circumstances:
• To third-parties where you have provided prior consent to such disclosure; or
• Where required or authorised by law.
We will not sell, trade, lease or disclose any of your Personal Information without the express and prior written consent from you.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss and unauthorized access, modification and disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, We will take reasonable steps to destroy it or permanently de-identify your Personal Information. However, we note that most of the Personal Information We collect is or will be stored in secured files which will be kept by Us for a minimum of 7 years.
Transfer of Information outside of Australia
We will not send your personal information outside of Australia unless:
· It is necessary to complete your transaction; and
· You have provided your consent to Us; and
· We believe on reasonable grounds that the organisation to whom is receiving such information will only deal with your personal information in a similar manner to the requirements under the APPs; or
· Where otherwise allowed by any applicable law.
Access & Correction to your Personal Information
You can request access to any Personal Information We hold about you, unless one of the exceptions outlined in the APPs applies. Where We do not agree to give you details about personal information We hold about you, We will provide you reasons as to why we have refused access. You may request for Us to update or correct any Personal Information held by Us that is inaccurate. Please notify Us of any changes in writing, at the following address: hire@yourgear.com.au. We will provide you with a written notice if We refuse your request for correction. Such notice will include the reasons for the refusal and the compliant mechanisms available to you.
We note that in order to protect your Personal Information, We will require identification from you when a request is made to access or correct any Personal Information about you. Any request made will be responded to within a reasonable period after such request is made.
We will not charge you any fee for your access request. However, we may charge you an administrative fee in situations where We reproduce and deliver the Personal Information to you.
Policy Updates
We note that this Privacy Policy may change from time to time and is available on our website.
Privacy Policy Enquiries & Complaints
If you have any queries about our Privacy Policy, please contact Us on the details below:
KINGPIX Pty Ltd (ABN 85 601 878 380)
516 Brighton Road, Brighton SA 5048
Email: hire@yourgear.com.au
Phone: 0421 855 315
You can lodge a complaint about Our Privacy Policy at the details below:
Office of the Australian Information Commissioner
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Email: enquiries@oaic.gov.au
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
This Privacy Policy was last updated on 27 September 2023